Return Option 1
Excludes international orders and returns originating from HI, AK and PR
An $8 per package shipping cost will be deducted from your refund. Visit
clicktoshop.com/returns and fill out the address and order number fields. Securely
repack and seal the package, affix the printed shipping label, copy the tracking
number down for your records, and return it using either of the following methods:
a. Take the package to any UPS including: The UPS Store, UPS Customer
Center, Office Depot, Staples, or any UPS Authorized Shipping Outlet. You can also
leave the package with any UPS driver.
b. Return the package through the United States Post Office. You can drop it
in your mailbox, give it to your postal carrier, or drop it off at the Post Office.
Return Option 2
You may also return the package on your own. You must pre-pay postage at
the point of return. Please send your merchandise back, via insured mail, to the
following address:
ClickToShop.com
Attn: Returns
2001 County Rd C2 W
Roseville, MN 55113 USA
Oversized Package Exception
Returns of large items including Christmas trees, furniture, and oversized
nutcrackers incur additional return shipping charges. The following chart outlines
the return shipping charges per carton that will be deducted from your refund.
Do you accept international returns?
Products can be returned within 90 days of the delivery date per the above policy. However, international buyers are responsible for all return shipping costs as well as any customs, duties or brokerage charges billed to ClickToShop LLC. Refunds are for the cost of the merchandise only and do not include international shipping charges.
I received an incorrect item.
If you have received an incorrect item, please call our Customer Service Department by clicking the "Need Help?" tab on the right-hand side of the screen. Have your invoice readily available as our representatives will need to verify information listed on it. We will help to replace the item and arrange to have you return the incorrect item free of charge.
My order is missing item(s).
If your order is missing an item or you received the incorrect quantity, please immediately call our Customer Service Department by clicking the "Need Help?" tab on the right-hand side of the screen. Have your invoice readily available as our representatives will need to verify information listed on it.
Once your claim is filed, our representatives will research the claim by verifying the package weight received by UPS, as well as confirm items pulled and packed for your order. If indeed we failed to ship an item, we will promptly send it at no additional charge.
In the event that we did in fact pick, pack, and ship all items ordered, it is likely that your package was tampered with while in transit. In this case we will handle your claim on a case by case basis to help resolve any issues. It is our policy to file a claim with UPS for packages that may have been tampered with during transit.
I received someone else's order.
If you believe you were shipped someone else's order based on the contents of the shipment, please immediately call our Customer Service Department by clicking the "Need Help?" tab on the right-hand side of the screen. It is important for us to be able to identify such an error, so we can contact the other customer who may have gotten your order. We will ship out your correct order immediately and arrange to have you return the incorrect shipment free of charge.
